This Privacy Policy explains how Puzzle Jar collects, uses, discloses, and protects personal information in connection with its personal development courses and related website services. It applies to information handled through puzzlejarfuldancepool.cam and related communications.
We process personal information to provide and manage accounts, enrolments, and course access; respond to enquiries and support requests; process transactions; maintain security and prevent misuse; monitor performance and improve the website; send administrative notices; and comply with legal and record-keeping obligations.
We may share personal information with trusted service providers that help us operate the website, host content, process payments, analyse usage, send communications, or provide technical support. These parties are expected to handle information in a manner consistent with their role and our instructions where applicable.
We may disclose personal information where required or permitted by law, including in response to lawful requests from public authorities, to comply with legal process, to protect our rights or property, or to address fraud, security, or safety concerns.
Subject to legal limits, individuals may request access to their personal information, ask for corrections, and raise concerns about how it is handled. In some cases, we may need to keep certain information for legal, security, or operational reasons even where a request is made.
To protect privacy and security, we may ask for information needed to verify a request before responding. If a request is refused in whole or in part, we will explain the reason where appropriate and permitted by law.
We retain personal information for the period needed to provide services, maintain records, resolve disputes, meet legal obligations, and support legitimate business needs. When information is no longer required, we take reasonable steps to delete it, de-identify it, or archive it securely where deletion is not immediately possible.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.
We may collect identifiers and contact details, account and profile information, course enrolment and progress records, payment-related information handled through our service providers, communications sent to us, and technical data such as device, browser, and usage information. We also process information that a user chooses to submit in forms, surveys, or support requests.
We collect personal information from users when they create an account, enrol in a course, complete forms, contact us, or otherwise interact with Puzzle Jar. We also receive information from service providers that support hosting, analytics, payment processing, and communications, and we generate certain technical and usage records through the operation of the website.
We may use essential cookies that are needed for security, navigation, and basic site functions, preference cookies that remember settings, and analytics cookies that help us understand site performance and course engagement. Cookies may be session-based or persistent depending on their purpose.
We use standard cookie and similar tracking controls to support site operation, remember preferences, measure performance, and understand how the site is used. Users may block or delete cookies through browser settings, but some features may not function properly if cookies are disabled. Where required, we may also present additional controls for non-essential cookies.
